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FAQ

Frequently Asked Questions

Author Related (5)

Common questions asked by those that write the material for the revision packages and distribute an Athena based software product.

Sure, a trial exam - thus requiring no serial - must have less than 20 questions though

No problem, Athena allows you to specify whether you're changes are major - requiring a new serial for the end user - or minor - meaning the end user does not require a new serial

Not at present. We do plan to implement this in the future though. To get it up the list of priorities, let us know your interest via suggestions@examsoftware.co.uk

No. There are currently no plans to implement this functionality, if this is something you feel strongly about, drop an email to suggestions@examsoftware.co.uk

Exam packages built and maintained by us use a standalone installer which includes all the relevant files, thus freeing the customer from installing any other software.

End User (4)

Common questions asked by customer that have purchased an Athena Based product from an Exam author or business.

If you purchased through PayPal, the serial will have been sent to the "primary" email address registered with PayPal. You can find out (and update if need be) your PayPal primary email address by logging into PayPal, then clicking the Profile -> My Details link. If this email is no longer accessible to you, you will need to contact support stating your PayPal registered primary email address and requesting your serial sent to another.

If you purchased through Google Wallet/Checkout the serial will have been sent to the email address registered with Google. Additionally, if you purchased a download product, the serial can be found by simply logging into Google Wallet and locating the purchase under history. If you need us to locate your serial for you, please include the Google order number in your request

If you believe the email address with PayPal/Google Wallet is correct, try looking in your "junk" folder, some email systems think the automated email is spam. Try searching your email for "Your Software Purchase" as this is in the title of the email we send

Under Windows, the free software NVDA (http://www.nvda-project.org/) can be used to have a synthetic voice read the question and answers back to you. Simply install the NVDA software and start the Exam Software simulator. Any text under the mouse pointer will be read back to you, so just point to the question, and point to the answers.

Installation (1)

Problems encountered and advice on installing your Athena based software

If you purchased through PayPal, the serial will have been sent to the "primary" email address registered with PayPal. You can find out (and update if need be) your PayPal primary email address by logging into PayPal, then clicking the Profile -> My Details link. If this email is no longer accessible to you, you will need to contact support stating your PayPal registered primary email address and requesting your serial sent to another.

If you purchased through Google Wallet/Checkout the serial will have been sent to the email address registered with Google. Additionally, if you purchased a download product, the serial can be found by simply logging into Google Wallet and locating the purchase under history. If you need us to locate your serial for you, please include the Google order number in your request

If you believe the email address with PayPal/Google Wallet is correct, try looking in your "junk" folder, some email systems think the automated email is spam. Try searching your email for "Your Software Purchase" as this is in the title of the email we send

Activation Problems (1)

Help activating an Athena Based Product

If you purchased through PayPal, the serial will have been sent to the "primary" email address registered with PayPal. You can find out (and update if need be) your PayPal primary email address by logging into PayPal, then clicking the Profile -> My Details link. If this email is no longer accessible to you, you will need to contact support stating your PayPal registered primary email address and requesting your serial sent to another.

If you purchased through Google Wallet/Checkout the serial will have been sent to the email address registered with Google. Additionally, if you purchased a download product, the serial can be found by simply logging into Google Wallet and locating the purchase under history. If you need us to locate your serial for you, please include the Google order number in your request

If you believe the email address with PayPal/Google Wallet is correct, try looking in your "junk" folder, some email systems think the automated email is spam. Try searching your email for "Your Software Purchase" as this is in the title of the email we send